We are working with a specialist criminal defence practice in Rochdale who are seeking a highly organised Practice and Operations Manager to oversee daily operations, ensure regulatory compliance, and support a talented legal team working on motor offence and general criminal defence matters.
Core Responsibilities:
Operational Management:
- Oversee day-to-day office operations, diary coordination, and resource planning.
- Streamline file handling and ensure smooth case progression.
- Implement and optimise legal tech tools (e.g. LEAP, DPS).
Compliance & Regulatory Oversight:
- Maintain SRA, GDPR, AML, and Lexcel-related compliance.
- Manage training records, CPD logs, and staff supervision.
- Conduct risk assessments and prepare for audits.
Billing & Finance
- Oversee legal aid billing, duty solicitor income, and time recording.
- Assist in budgeting and financial performance tracking.
- Manage supplier relationships and contracts.
Team & Staff Management
- Recruit, train, and support admin and junior legal staff
- Monitor workloads and allocate cases effectively
- Handle HR processes, performance reviews, and team development
Client Service & Reputation
- Monitor client satisfaction and manage feedback
- Coordinate local marketing, online reputation, and referral partner relationships
- Assist in handling complaints and improving service delivery
What they are looking for:
- Minimum of 2/3 years’ experience in legal operations, or a practice management role.
- Strong organisational skills and time management skills.
- Calm, professional communication style.
- Hands-on, solution-focused mindset.
- Experience with legal aid processes is a plus.
If you are interested in this Criminal Defence Operations Manager role in Rochdale, offering excellent progression as the firm expands, working within a supportive and close-knit team, we encourage you to apply. You can contact Nadine Ali at Sacco Mann for further information or apply to this advert.